terms and conditions

Please read our terms and conditions carefully, and please refer back to us should you require any clarifications.

Reservations and payment

All reservations are made directly via our main website or our partners websites. An automated confirmation email will be sent to your registered email.

Cancellations

It would be possible to cancel your reservation up to 3 days (72 hours) before arrival/check in day,  and you will be fully refunded. Any cancellation or no show within the last 3 days is NOT refundable at all.

 

Responsibility of WelcomeJordan.

All travelers and clients  are expected to be covered by travel insurance, hence WelcomeJordan assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.

Alterations

Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged onto the client.

Special Requests

If the Client has any special requests, he should inform us or the facility at the time of booking. WelcomeJordan suppliers will try to satisfy such requests, but, as these do not form part of the contract, and WelcomeJordan does not guarantee to do so. If WelcomeJordan or the facility confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. WelcomeJordan or our partners do not accept bookings, which are conditional on the fulfillment of any special request.

Refunds

A refund will normally be made to the same account and using the same method used for the original payment.

Complaints

If you have any complaints while you are in Jordan, please notify the company immediately because most problems can be solved quickly. If you feel that your problem persists, call our company representative on the provided phone number or email address and we will work on solving your problem.

Acceptance of the agreement

The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Privacy Policy

Depending on the circumstances, WelcomeJordan may collect personal information when you register for a service or book a trip with us,  including some or all of the following; email, name, address, IP address and telephone number.

This privacy policy sets out how WelcomeJordan uses and protects any information that you give WelcomeJordan when you use this website.

WelcomeJordan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WelcomeJordan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information                                         

contact information including email address , name and job title

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Regardless, we will post any Privacy Policy changes on this page and if the changes are significant, we will provide a more prominent notice (including for certain services and email notification of Privacy Policy changes).

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.